Update letter to residents on Major Works, Repairs and Maintenance and Cleaning

From Peta Caine, Assistant Director, Housing

Dear Residents,

Further to my letter of 21 January 2025, I am writing to you with an update on the Golden Lane Windows refurbishment project and to share an overview on the City Corporation’s commitment to improving communications and actions relating to communal repairs and maintenance and cleaning at Golden Lane Estate.

I want to start by apologising to you for the unsatisfactory quality of Housing service delivery and support that residents have experienced over a number of years. This has been made very clear to me in recent months, and we will give focus, dedication and attention to ensuring that we improve the quality and coordination of our work on the estate. Our communication will include:

• Repairs and maintenance updates

• Planned Major works, including window refurbishment, fabric repairs and communal redecorations

• Fire safety works updates

• Delivery of the new repairs contract

• Cleaning

Having listened to your concerns we carried out an internal review which identified the need for us to provide a more co-ordinated approach to the above from our Repairs and Maintenance, Major Works and Estate Services Teams, for the benefit of all residents of Golden Lane Estate.

Click below for full letter